SHIPPING & REFUNDS
SHIPPING POLICY
Your Satisfaction is Our Priority
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At RITZ CHOCOLATIERS, we are committed to ensuring your complete satisfaction with every order. We understand that receiving your chocolates promptly and in perfect condition is of utmost importance. That's why we've put together this comprehensive guide to our shipping and returns policies, designed to provide you with a smooth and worry-free shopping experience.
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Shipping Information:
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Fast and Reliable Delivery:
We strive to get your chocolates to you as quickly and efficiently as possible. Upon receiving your order, our dedicated team works diligently to carefully package your items to maintain their quality during transit. We partner with trusted shipping carriers to ensure your package arrives in pristine condition and in a timely manner.
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Tracking Your Shipment:
Once your order has been processed and dispatched, we will provide you with a tracking number via email. This allows you to monitor the progress of your shipment and anticipate its arrival. Rest assured, we are here to assist you every step of the way should you have any questions or concerns about your delivery.
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Shipping Options:
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We offer a range of shipping options to accommodate your needs:
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Standard Shipping: Our standard shipping method delivers your chocolates within [5] business days, depending on your location. It's an affordable and reliable option for most orders.
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Expedited Shipping: Need your chocolates in a hurry? We offer expedited shipping services for faster delivery. Please note that additional fees may apply.
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Shipping Rates:
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Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. To obtain an accurate shipping quote, simply add your desired items to the cart and proceed to checkout. The shipping cost will be displayed before finalizing your order.
REFUND POLICY
Returns and Exchanges:
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Our commitment to your satisfaction extends beyond the delivery of your chocolates. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy.
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Quality Assurance:
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We take great pride in the quality of our chocolates, and we stand by their excellence. If you receive a damaged or defective product, please contact our customer support team within [1] day of delivery. We will gladly arrange for a replacement or refund.
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Change of Mind:
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We understand that taste preferences can vary. If, for any reason, you are not satisfied with your selection, please contact us within [2] days of receiving your order. We will guide you through the return process and provide you with options for exchange or refund. Please note that returned items must be in their original packaging and unused.
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How to Initiate a Return:
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To initiate a return or exchange, please reach out to our customer support team by Email or Phone or WhatsApp. They will guide you through the necessary steps and provide you with any additional information required. We kindly request that you retain your order information and packaging for a smooth return process.
Note: Due to the perishable nature of our products, we are unable to accept returns or exchanges on opened or partially consumed items, unless there is a quality issue.
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Contact Us:
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We are here to assist you with any questions, concerns, or assistance you may need. Our dedicated customer support team is available to ensure your satisfaction. Feel free to reach out to us via email, phone, or through our website's contact form.
TEL: +91 9818827605 / ritzchocolatiers@gmail.com
At RITZ CHOCOLATIERS, your happiness is our priority. We strive to exceed your expectations with every order, from the moment you place it to the moment you savor our exquisite chocolates. Shop with confidence, knowing that we are here to make your experience as delightful as the chocolates we create.